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RouteX Login
Login with your RouteX user.
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Advanced Dashboard
Open / Reopen stay live, while Ticket Closed / Ticket Pending follow the selected close-date range after update.
Closed
0Pending
0Open
0Reopen
0A Merchants
0Other Merchants
0Assigned Tickets
0Unassigned Tickets
0Paper Rolls Qty
0Avg Handle Time
00:00Avg Response Rate
0%Avg Open Age
00:00Within SLA
0Breached SLA
0Active Technicians
0Total Tickets
0Zones
0Tickets in Zones
0Status Breakdown
SLA Monitoring (Ticket Closed only)
Ticket Timeline (Open / Reopen only)
City / Zone Heatmap (Open / Reopen only)
City / Zone Heatmap (Ticket Closed only)
Technician Workload (Open / Reopen only)
City Pressure
| City | Closed | Pending | Open/Reopen | SLA % | Avg Handle |
|---|
Technician Performance
| Technician | Closed | Pending | Open/Reopen | SLA % | Avg Handle |
|---|
Delivery Tracking
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Response Speed / Productivity
Ready.
Top Technician Today
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Live Activity Feed
Ready.
Ready.
My Tickets
Visible Tickets
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Open
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Reopen
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A Merchants
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| MaintID | Merchant | Type | City | Phones | Assigned | Status | Vendor | SLA | Actions |
|---|
Ready.
My Map
Visible Pins
0
Open
0
Reopen
0
A Merchants
0
Tech sees own OPEN / REOPEN tickets. Admin/Lead see all visible OPEN / REOPEN tickets and zones.
NormalA MerchantBad / Reversed
Ready.
Reports
Results
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Closed
0
Pending
0
Open / Reopen
0
| MaintID | Merchant | City | Status | Assigned | Closed | Vendor | SLA | Change Status | Details |
|---|
Use Search to load report data.
Results
0
Closed
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Pending
0
Open / Reopen
0
| Timestamp | Terminal ID | Ticket ID | Ticket Status | Action | Device Photo | Paper Photo | Job Order Photo | Other Photo | Cashier Name | Paper Roll Qty | Cashier Phone | Comments | Vendor Name |
|---|
Use Search to load vendor report data.
Summary report
Today’s work — auto-refreshes from local data
Ticket Closed Today
0
Ticket Pending Today
0
Still Open
0
Overall Pending Rate
0%
Click Refresh to load today’s summary.
| # | Technician | City | Closed Today | Pending Today | Open (remaining) | Unique Customers Closed | Unique Customers Open | Pending Rate |
|---|---|---|---|---|---|---|---|---|
| Click Refresh to load today’s data. | ||||||||
Total Tickets
0
Ticket Closed
0
Ticket Pending
0
Pending Rate
0.0%
Technicians
0
Cities
0
Top highlights
Report status
Choose Close Date range, then click Get Report.
Summary by City
| # | City | Ticket Closed | Ticket Pending | Total | Unique Customers Closed | Pending Rate | Daily Avg Closed | Daily Avg Unique Customers | Within SLA | SLA % | Avg Handle |
|---|
Summary by Technician
| # | Technician | City | Emp Type | Closed | Pending | Unique Customers Closed | Pending Rate | Working Days | Daily Avg Closed | Daily Avg Unique Customers | Within SLA | SLA % | Avg Handle |
|---|
Visit Base — Eligibility Thresholds
Daily Avg Unique Customers — Bonus Tiers
Working Days (Fridays excluded)
0
Technicians Eligible for Bonus
0
Total Bonus Payout
0 SAR
Choose date range, set thresholds, then click Calculate Bonus.
| # | Technician | Work Days | Required Days | Attendance % | Pending Rate | SLA % | Daily Avg Unique | Bonus (SAR) | Status |
|---|
📌 Logic: Sat–Thu: attended if closed ≥ min tickets that day | Fri: attended if worked Thu and Sat | Friday is not counted in working days
Working Days
0
Technicians
0
Choose date range and click Get Attendance.
Ticket Inquiry
Results
0
Open / Reopen
0
Pending
0
Closed
0
Ready.
Close / Pending Ticket
Fetched Ticket Information
Open this page only through Close button from table or map.
Basic Information
Closure Decision
Open this page only through Close button from table or map.
Visit Information
Photo Uploads
Take one or more clear photos of the device.
Capture the delivered paper rolls.
Attach the job order when available.
Use this for any extra supporting image.
Ready.
Bulk Activity
No file loaded.
| # | MaintID | Merchant | Status | Issues |
|---|
Admin only.
Admin only.
Close / Pending records from uploaded sheet
Admin only.
| # | Ticket ID | Terminal ID | Ticket Status | Action | Issues |
|---|
Zones
Edit zones directly on the map: click Edit Selected Zone, then drag points, move edges to add points, or click a point to remove it. Press Save Selected Zone when done.
Saved Zones
Ready.
Teamlead Control
Open
0
Reopen
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Pending
0
Ticket Pending
0
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Get Data shows Open, Pending, Ticket Pending, and Reopen tickets from the current dashboard dataset.
| MaintID | Merchant | City | Location | Status | Vendor | Assigned To | SLA Remaining | Action |
|---|
0-Coord Tickets
0
Fixed
0
Not Fixed
0
Get Data loads Open / Reopen tickets whose coordinates are zero-like such as 0, 0.0, or 0.00000000. Auto Fix searches the database for another ticket with the same merchant, city, and location but valid coordinates, then updates the zero-coordinate ticket.
| MaintID | Merchant | City | Location | Status | Current Coordinates | Matched Coordinates | Result |
|---|
Fixed Tickets
No results yet.
Not Fixed Tickets
No results yet.
Shared Clients Across Technicians (Open & Reopen only)
| Client Key | Technicians | Ticket IDs | Terminal IDs |
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Technician Summary (Open & Reopen only)
| Tech | Tickets | Clients |
|---|
Ready.
🔍 Filter Users
| Name | Role | Vendor | Emp ID | Phone | City | Region | Manager | Type | Active | Actions |
|---|
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✏️ Edit User
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📊 Master Dashboard
SLA by Classification
SLA % by Region
Compliance rate per region
SLA % & Avg Handle Time by City (Top 6)
SLA rate and average business hours
Handle Time by Region
Average business hours Call to Close per region
Standard vs A Merchant
SLA % and handle time comparison
Banks and Monthly Trend
Avg Business Hours by Bank (Top 10)
Call to Close in business hours
Overall SLA Distribution
Within vs outside SLA target
Monthly Trend
Ticket volume + SLA % + avg handle time by month
City Detail
SLA Performance — By City (Business Hours)
| City | Region | Tickets | Within SLA | Outside SLA | SLA % | Avg Handle (BH) |
|---|
Bank Detail
SLA Performance — By Bank
| Bank | Tickets | Within SLA | SLA % | Avg Handle (BH) |
|---|
Ready.
Technician Performance
Top 10 — Ticket Count
Most active technicians (closed tickets)
Top 10 — SLA %
Best SLA compliance rate (closed tickets)
Avg Business Hours per Technician (Top 15)
Call→Close in actual business hours
Technician Detail Table
Per-Technician Performance — sorted by closed tickets
| Technician | Closed | Within SLA | SLA % | Avg Handle (BH) | Main City |
|---|
Click “Update Dashboard” first to load data.
Config
Vendor SLA Targets
Loading SLA config…
| Vendor | A Merchant (hrs) | Standard (hrs) | Action |
|---|---|---|---|
| Loading… | |||
Ticket Details
Ticket Inquiry Details
Ticket History
Update Ticket Coordinates
Choose how you want to update the latitude and longitude.
Current / Selected Coordinates
You can type coordinates directly, or pick a location from the map and search results.
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Search Location