Tech Summary
| Emp ID | Total Closed | Matched | Matched Closed | Closed Only | Pending | Valid SLA | Invalid SLA | Within SLA | Breached SLA | SLA % | Avg Handle Min | Avg Handle Hours |
|---|
Weekly Bonus
| Week | Emp ID | Total Closed | Avg Daily | Extra Over 180 | Bonus Amount |
|---|
Need To Close
| Ticket ID | Open Time | City | Region | Zone | Merchant | Terminal | EmpId Sheet2 | EmpName Sheet2 |
|---|
Invalid SLA
| Ticket ID | Emp ID | Status | Action | Open Time | Close Time | City | Region | Zone | Merchant | Terminal |
|---|
